Returns and Refunds Policy – Gipsy Hill Flower Delivery
Our Fresh Flowers Guarantee in Gipsy Hill
As your trusted local Gipsy Hill florist, our top priority is delivering beautiful, fresh flowers to households and businesses across the area. We are committed to ensuring every bouquet you receive is in prime condition, and our freshness guarantee is central to our service. Please read the details below regarding returns, refunds, and how we handle complaints to ensure your satisfaction with every order.
Damaged-on-Arrival Policy
On the rare occasion that your flower delivery arrives damaged, we sincerely apologise for the inconvenience. We take utmost care in packaging and handling, but should any item be visibly damaged or substantially wilted upon arrival, please let us know as soon as possible. To help us resolve the issue promptly, we ask that you contact us with details and photographs of the damaged flowers or packaging within 24 hours of receiving your delivery. This helps us investigate the issue and offer the most suitable solution for you.
Freshness Window and What to Expect
We are passionate about delivering only the freshest flowers to our Gipsy Hill customers. Our bouquets are carefully arranged to ensure longevity and vibrancy. Every flower delivery from our shop is guaranteed to remain fresh for at least five days when cared for according to our provided care instructions. If your flowers fail to meet this standard within the freshness window, please let us know right away. We will assess your concerns and work with you to resolve them as part of our freshness guarantee.
Refunds and Replacements
Customer satisfaction is at the heart of our service. If you are not fully satisfied due to damaged, wilted, or unsatisfactory flowers received within the freshness window, we offer two resolution options:
- Refund: We can issue a full or partial refund depending on the circumstances and the condition of the flowers upon arrival.
- Replacement: Alternatively, we are happy to arrange for a fresh replacement bouquet to be delivered to your chosen address in Gipsy Hill or neighbouring areas as soon as possible.
The preferred resolution will be discussed with you once we have reviewed the details or photos you have provided. All refund or replacement requests must be made within 24 hours of receiving your delivery or within the stated freshness window.
Complaints Process
Your feedback is invaluable in helping us maintain our high standards as Gipsy Hill's trusted local florist. If for any reason you are dissatisfied with your order or experience, we encourage you to inform us. Complaints can relate to delivery, the quality of flowers, or any aspect of our service. Please contact our team with your order details and a clear description of the issue. We aim to acknowledge your complaint within one working day and offer a resolution as soon as possible, keeping you informed of our progress at every stage.
Our Commitment to Gipsy Hill
We proudly serve the Gipsy Hill community, delivering to both individuals and local businesses. Your trust means everything to us, and our returns, refunds, and complaints processes are designed to be transparent, helpful, and fair to all our valued customers. Thank you for choosing us as your local florist – we look forward to exceeding your expectations with every order.
