These Terms & Conditions ("Terms") apply to all purchases made via our online flower delivery service in Gipsy Hill and the surrounding areas ("Service"). By placing an order with us, you agree to comply with and be bound by these Terms. Please review them carefully before making use of our Service. These Terms operate in accordance with UK law, safeguarding the interests of both the customer ("you", "your") and our business ("we", "us").
Our flower delivery service is available to customers residing or wishing to send flowers within Gipsy Hill and surrounding localities. By using our website and ordering flowers for delivery, you confirm that your order destination lies within our delivery zone. Orders placed outside this area may be rejected or subject to additional arrangements at our discretion.
To place an order for flower delivery in Gipsy Hill, please follow these steps:
We reserve the right to decline any order for reasons including, but not limited to, unavailability of selected flowers, incomplete delivery details, or orders outside Gipsy Hill and its adjoining areas. In such an event, you will be promptly informed and refunded any payment made.
We accept various secure payment methods as outlined at checkout, including major debit and credit cards. Payment is required in full at the time of placing your order; your order will not be processed until payment is received and confirmed.
All prices are inclusive of applicable UK VAT and clear delivery charges will be displayed prior to confirming your order. If a payment fails, your order will be placed on hold and may be cancelled if not promptly addressed.
All prices listed on our website for flower arrangements and delivery are accurate at the time of publication. While we strive for accuracy, we reserve the right to amend prices at any time due to market changes or errors. In the event that a product is listed at an incorrect price, you will be notified before your order is processed, and you may choose to proceed or cancel.
As a specialist flower delivery service for Gipsy Hill, we endeavour to complete all deliveries on the chosen date and within stipulated delivery timeframes. While we use reasonable efforts to deliver as promised, we are unable to guarantee delivery times, particularly during busy periods, extreme weather conditions, or in the event of circumstances outside of our control.
Should a delivery not be possible due to incomplete delivery details, incorrect address, or absence of the recipient, we will liaise as far as possible to resolve the issue. If redelivery is required, additional delivery fees may apply.
All deliveries are deemed completed when delivered to the address provided, not necessarily to the named individual. For certain buildings (e.g. flats, offices, hospitals), flowers may be left with a receptionist or at a delivery point.
While we do our utmost to provide the exact flowers displayed, flower availability can vary seasonally or due to factors beyond our control. We reserve the right to substitute flowers of equal or greater value and similar style should the need arise. We guarantee that any substitutions will maintain the overall aesthetic and value of your selected item.
You may request an amendment or cancellation to your Gipsy Hill flower delivery order before it has been dispatched. To change or cancel your order, please contact us as soon as possible. Once your order has been dispatched for delivery, cancellations or changes are generally not possible.
If a cancellation request is accepted, you will be refunded in full via your original payment method. Please allow up to 7 business days for refunds to process. If flowers have already been prepared or are en route at the time of your cancellation request, a refund may not be available or may be partial to reflect incurred costs.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, perishable goods such as flowers are exempt from the statutory 14-day cancellation period. However, we extend goodwill efforts to accommodate reasonable cancellation requests for flower deliveries in Gipsy Hill and surrounding areas whenever possible, provided the item has not already been dispatched or specially customised.
We pride ourselves on delivering fresh, high-quality flowers throughout Gipsy Hill. All flowers are carefully selected and arranged to ensure excellent condition at the point of delivery. Please note that as natural products, colours, size, or varieties may occasionally vary from the images shown. If you receive flowers that you believe are not in an acceptable condition, please notify us within 24 hours of delivery, providing details and photographs where possible, so we may investigate and reach a suitable resolution.
Due to the perishable nature of flowers, returns are not generally possible. However, if you receive a delivery that is incorrect, damaged, or does not meet our freshness or quality standards, please notify us on the day of delivery. We reserve the right to request photographic evidence as part of our investigations.
Should we determine that your claim is valid, we may offer a replacement delivery or a refund using your original payment method. Refunds may take up to 7 business days to be processed. We are unable to offer partial or full refunds if the situation has arisen due to factors outside our control, such as incorrect delivery information provided by the customer, or failure to collect the flowers upon attempted delivery.
It is your responsibility to ensure that all details provided during the ordering process—especially delivery address, recipient information, contact phone number, and delivery instructions—are accurate and complete. We accept no liability for failed deliveries due to incorrect or incomplete details.
Upon receiving your flower delivery, recipients should follow any included care guidance to ensure optimal flower longevity. We are not responsible for issues arising from improper care after delivery.
We are committed to fulfilling our obligations in providing you with a reliable online flower delivery service in Gipsy Hill and its vicinity. However, our liability is limited as follows:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
All content included on our website—including images, text, and design layouts—is our property or licensed to us. Using our content for commercial purposes without our express permission is strictly prohibited.
Your privacy is of utmost importance to us. Information collected during the ordering process is used solely for processing and delivering your flower order in accordance with UK data protection laws. We will not sell or disclose your data to third parties except where required to fulfil our Service or by law. Please refer to our Privacy Policy for further details.
We reserve the right to update or modify these Terms at any time, with immediate effect upon publication on our website. Your continued use of our Service after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page regularly to stay informed.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms, your order, or your use of our flower delivery Service will be subject to the exclusive jurisdiction of the English courts.
If you have questions or require further clarification regarding these Terms & Conditions, please refer to our customer support options as listed on our website. We are dedicated to providing reliable and responsive service to all our valued Gipsy Hill customers and those in the surrounding areas.
These Terms & Conditions apply to all flower deliveries arranged through our online platform for customers in Gipsy Hill and neighbouring localities. Please ensure you have read and understood these Terms before finalising your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gipsy Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gipsy Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
